fuck-customers:

so this is one of those nice karma filled stories.

Anyway, let’s get some back story in. I am a night shift manager at a truck stop/grocery store. The place is huge. and  for the most part I spend my shift cleaning or cover till while my co-worker cleans her side of the store. Now there is one thing that makes our store odd. We offer two types of rewards cards, one for truckers and one for regular customers, and since we are only an affiliate with the truck stop company we actually don’t honor some of the benefits that the trucker card offers, such as when you fuel more than fifty gallons (which is like half a tank on a semi tractor trailer) you get a free cup of coffee. But since we are only an affiliate and serve our own brand we don’t honor that. Now comes the story. I am sweeping near the trucker registers and shooting the shit with the security guy while my co-worker was covering till. In comes the culprit of the worst thing I have ever seen a customer do to an employee. Now I am pretty laid-back while working till and you could call me every name in the book and it wouldn’t even come close to phasing me and in fact I would probably forget about it as soon as you leave. however. you verbally, or in this case physically, assault one of my employee’s I will ruin your fucking life. Back to the customer who has gotten a large (around 20oz) cup of coffee from our self-serve area and comes up to my co-worker. she greets him and things seem fairly normal, remember we don’t honor the free coffee deal that the rewards card gives since we are only an affiliate with the truck stop company. So I am making my way towards the back of the store when I hear things start to get out of hand. So as I am coming up to the register to see what is the problem I catch the tail end of what was a pretty one-sided conversation:

Co-worker: I’m sorry, but we are only an affiliate of (truck stop company) and we do not honor the free coffee program, however if you would like to use your points I can do that instead.

Fuck face customer: Are you serious! that is fucking bullshit! I just fueled 100 gallons of diesel! I want my fucking cup of coffee you (insert derogatory slur for lesbians, insert derogatory slur for women, insert derogatory slur for Jews) 

At this point I have broken out into a near dead sprint to the register to back up my cashier, and I see out of the corner of my eye our security guy coming up to remove the guy. when he then decides to take the lid off of his steaming hot cup of coffee and throws it at her. Thankfully most of it missed her but some still ended up getting sloshed on her shoulder and arm. 

Some minor backstory about myself, I was a second team all-state defensive end and took sixth place in wrestling my senior year in my weight class. so I take my sprinting six foot three, 285 pound body turn on a dime and full on tackle this guy. I did not care if it got me fired because I was just seeing red. after he hits the ground I grab his arm and twist it in such a way that that it was excruciatingly painful while our security guy called the sheriff. Once he gets off the phone he comes over to take him to the security office. I have calmed down a little and go up to see how my cashier is doing, she is shaking just a little and I can’t tell if it is from the fact she was assaulted by a customer or the fact that it was middle of january and -10 outside plus windchill and our store’s hvac system was shit. so after telling her to go the front office and change into a dry work shirt I have a sickening sweet thought come into my mind turning to my co-worker I ask if he was apart of a trucking company. To which she replied that she didn’t know but had just printed him off a fuel receipt. grabbing the receipt of the register I look and see that I am in luck. At the bottom of most trucker receipts that use a corporate card they also include what company the card belonged to along with other pertinent info that is common such as drivers license number, truck and trailer numbers, and whatnot. Seeing the trucking company’s name I whip out my phone and do a quick google search and am able to find the company’s customer service number. At this point the sheriff’s deputy comes in and I proceed to inform him about what happened and lead him back to the back office.  this whole process takes about ten minutes but I wasn’t needed for all of it. so I go back to the register and wait to put my plan into action. I see the deputy bringing the trucker out in handcuffs when I wave him over and motion for him to bring the trucker with him. when they get to my register I turn around and use the store’s phone to dial the customer service line of fuck face customers trucking company and stick the phone on speaker. While we are waiting fuck face customer goes off on a tirade about how our (insert derogatory slur for african-americans) security guard had assaulted him and he was going to sue the store because of that and because I tackled him. at which point the customer service rep picks up, announces the company that he works for and asks what he can help me with. Looking over at the trucker who’s face has gone a ghostly pale I let out a smirk as I notice the deputy start to chuckle. the conversation goes.

Me: Hey my name is (insert name) and I am the graveyard manager at (insert store name) up here in (insert state name). And I would like to inform you that you need to send out a replacement driver for (insert truck and trailer number).

Customer service rep: Okay? is something wrong?

Me: Well the driver of (insert truck and trailer number) found it necessary to verbally attack my employee and then throw a hot cup of coffee at her. So he is being taken away at this very moment by the sheriff and being booked on assault charges.

Customer service rep: Oh. My. Gosh. Is your co-worker alright? I can’t believe one of our drivers would do that. I will pass this on immediately to my supervisor and have this investigated.

Me: Thank you that would be greatly appreciated.Have a good rest of your shift man. (hangs up phone)

Turning to the sheriff’s deputy who has decided to forego even trying to act professional starts letting out loud echoing bellows of laughter. The icing on the cake was the truck driver muttering another slur that I didn’t catch. I watched the two go out to the deputy’s squad car and load him up only for him to come back and say that that was probably the best punishment he has ever seen delivered. Our security guard than comes up with a flash drive with the video of the incident on it and sends him on his merry way.

So the morale of the story is. Don’t fuck with my employee’s and throw coffee on them and I won’t make sure you get fired.

Best part is I ended up being invited because of this to my co-workers beautiful wedding and even getting to be in some of the official photos with her and her wife.